Repairs
What are your options?
Quick access to Psion staff that know how to fix your problem.
Visit the Psion Help Desk
• Post questions to our Support Staff
• Access Teknet Service & Support
• Learn from other Customers & Partners
Give Us a Call
Call us from anywhere.
We're here to help 24/7.
Email Us
Get a 4 hour response time or faster during business hours.
With Psion's world-class service plans, you have the luxury of choosing from a variety of support options that will quickly address your mobile-computing problems.
IngenuityWorking: Share. Co-Develop. Accelerate.
IngenuityWorking is the home of Psion's open innovation, put into practice every day. It is also our online open community where you get direct access to the highly technical front line professionals that make up Psion's Help Desk Organization.
Visit the Psion Help Desk on IngenuityWorking.com to post your support questions or access Teknet Service & Support.
Teknet Online Support: Online, Real-Time Customer Service
Teknet delivers online, real-time customer service that enables support any time, anywhere—from the corporate office to the most far-flung field location. With instant creation of return material authorization (RMA) and interactive tracking from start to finish, Teknet keeps the most important information right at your fingertips. Teknet also offers access to a complete service history, including live help desk calls and comprehensive management of equipment in the field.
Log on to Teknet through IngenuityWorking.com
Live Help Desk Support: Phone or e-mail access to expert support.
The Psion live help desk provides an industry-leading response time of 95 percent, with all calls addressed within 90 seconds. Every help desk professional is a trained Psion employee, not a subcontractor. And each is a Microsoft® Certified Systems Engineer (MCSE) and a Cisco® Certified Network Professional (CCNP), to help provide concise, definitive solutions.
We have highly trained technical professional located around the globe and our Help Desk supports English, French, German, Italian, Spanish and Dutch. Find the Psion Help Desk that is most appropriate for you.
Authorized Repair Centres: On-Site Collection. Guaranteed Service.
Psion customers around the world can count on a global stable of Authorized Repair Centers in seven countries: Canada, China, France, India, Singapore, South Africa and the United States. It means on-site collection of the damaged product and a promise of 96 percent accuracy in stated turnaround times.
Contact the Psion Help Desk and a support staff representative will put you in contact with the appropriate Authorized Repair Centre.
Psion Services Quick Action Group*: One-on-one service at your front door.
When the experts at the Help Desk determine that you need a higher level of engagement, they can authorize the Psion Services Quick Action Group to travel to your destination for a one-on-one consultation. The Quick Action Group is available anytime to travel anywhere, to quickly and efficiently resolve your problem. Whether it's to troubleshoot, repair, adjust, configure or enhance an existing infrastructure, the Psion Services Quick Action Group is there to help keep your business in the game.
Contact your Psion representative or the Psion Help Desk to learn more. *Availability is limited.
Share with your Network
What are your options?
Quick access to Psion staff that know how to fix your problem.
Visit the Psion Help Desk
• Post questions to our Support Staff
• Access Teknet Service & Support
• Learn from other Customers & Partners
Give Us a Call
Call us from anywhere.
We're here to help 24/7.
Email Us
Get a 4 hour response time or faster during business hours.
With Psion's world-class service plans, you have the luxury of choosing from a variety of support options that will quickly address your mobile-computing problems.
IngenuityWorking: Share. Co-Develop. Accelerate.
IngenuityWorking is the home of Psion's open innovation, put into practice every day. It is also our online open community where you get direct access to the highly technical front line professionals that make up Psion's Help Desk Organization.
Visit the Psion Help Desk on IngenuityWorking.com to post your support questions or access Teknet Service & Support.
Teknet Online Support: Online, Real-Time Customer Service
Teknet delivers online, real-time customer service that enables support any time, anywhere—from the corporate office to the most far-flung field location. With instant creation of return material authorization (RMA) and interactive tracking from start to finish, Teknet keeps the most important information right at your fingertips. Teknet also offers access to a complete service history, including live help desk calls and comprehensive management of equipment in the field.
Log on to Teknet through IngenuityWorking.com
Live Help Desk Support: Phone or e-mail access to expert support.
The Psion live help desk provides an industry-leading response time of 95 percent, with all calls addressed within 90 seconds. Every help desk professional is a trained Psion employee, not a subcontractor. And each is a Microsoft® Certified Systems Engineer (MCSE) and a Cisco® Certified Network Professional (CCNP), to help provide concise, definitive solutions.
We have highly trained technical professional located around the globe and our Help Desk supports English, French, German, Italian, Spanish and Dutch. Find the Psion Help Desk that is most appropriate for you.
Authorized Repair Centres: On-Site Collection. Guaranteed Service.
Psion customers around the world can count on a global stable of Authorized Repair Centers in seven countries: Canada, China, France, India, Singapore, South Africa and the United States. It means on-site collection of the damaged product and a promise of 96 percent accuracy in stated turnaround times.
Contact the Psion Help Desk and a support staff representative will put you in contact with the appropriate Authorized Repair Centre.
Psion Services Quick Action Group*: One-on-one service at your front door.
When the experts at the Help Desk determine that you need a higher level of engagement, they can authorize the Psion Services Quick Action Group to travel to your destination for a one-on-one consultation. The Quick Action Group is available anytime to travel anywhere, to quickly and efficiently resolve your problem. Whether it's to troubleshoot, repair, adjust, configure or enhance an existing infrastructure, the Psion Services Quick Action Group is there to help keep your business in the game.
Contact your Psion representative or the Psion Help Desk to learn more. *Availability is limited.
